Frequently Asked Questions:

1. How do I reorder checks?
   It’s easy! Just click on the “Deluxe” icon on our home page and follow the instructions, or call (620) 251-5500 and ask to speak to a Customer Service Representative.
   
2. I need a small loan, what is your minimum loan amount?
   $1,500.00
   
3. What type of Business accounts do you offer?
   Our Business account is for high activity accounts. Our Economy Business account better fits low transaction volume accounts. We also have savings and money market savings accounts for businesses. For more information, visit the section of our website for “Business Accounts” or call (620) 251-5500.
   
4. Do you offer Merchant Services?
   Yes. Please call us at (620) 251-5500 for details.
   
5. When do your Certificate of Deposit rates change?
   Our rates can change at any time, depending on market conditions.
   
6. What do I do if I have lost or stolen checks or debit card?
   Please contact us immediately upon learning of your lost/stolen checks or card. You must contact us in person, by phone or by a visit to our Main Bank. DO NOT e-mail this information.
   
7. Do you carry Health Savings Accounts?
   Yes-Please see product description under Personal Banking.
   
8. I want a car loan, about how long will it take to be approved?
   Once we receive the completed application, it generally take us just a few minutes to approve your loan.
   
9. We have collected coins. Do you have a machine to count coin and is there a charge?
   Yes, we have an automatic coin counter at our Main Bank and at our Drive-In Bank. There is a charge for coin counting. Please see the fee schedule for the current charge. There is a higher charge for non-customers.
   
10. I would like to go on a Heritage Club trip, how do I become a member?
    To become a member of the Heritage Club, you have one of three options: 1). Open a Heritage Club checking account for $1,500.00; 2). Open $15,000 in Certificates of Deposit; or 3). $15.00 a month fee.
    
11. Do you have telephone accessibility to find out account information at your bank that is provided 24 hours a day, 7 days a week?
    Yes, through TeleBanc. Dial (620) 251-5555.
    
12. Do you have a Kid’s Club account?
    We offer accounts to children, with a lower minimum required balance to open.
    
13. Do you have FDIC Insurance and what is the maximum insured amount?
    We have FDIC insurance. Please visit FDIC’s website at www.fdic.gov for more information on maximum insurance amounts to fit your situation.
    
14. What are your current rates on deposit accounts and certificates of deposit?
    Please see our rate sheet for the Annual Percentage Yield currently offered on deposit accounts. For loan rates, please contact our loan department at (620) 251-5500.
    
15. What are your Bank locations and hours?
    Our Main Bank, located at 814 Walnut, is open Monday through Friday from 9:00 a.m. to 5:00 p.m. Our Drive-in, located at 601 West Eighth, is open Monday through Friday from 8:30 a.m. to 6:00 p.m. and Saturday from 8:30 a.m. to 12:00 p.m. Our Heritage Club office is located at 812 Walnut, and is open 9:00 a.m. to 5:00 p.m. Monday through Friday, and coffee and cookies are served daily at this location.
    
16. How do I open an account?
    Click on Switch Kit and complete and print the information. Then come into our Main Bank at 814 Walnut, 9:00-5:00 Monday through Friday. Be sure to bring your drivers’ license, passport or state identification card and another form of identification.
    
17. How do I get a copy of a check image or my monthly statement?
    Please call (620) 251-5500 and ask for bookkeeping.
    
18. How do I change my address?
    Call Condon National Bank at (620) 251-5500, or visit any of our facilities. Note: we will need written authorization to change the address on your account.
    
19. What is the bank routing number for direct deposit?
    1011-0031-7
    
20. Is my Overdraft Privilege^sm amount included on my Checkcard transactions?
    Yes. If you use your card at either an ATM or a retail point of sale, the Overdraft Privilege^sm is included in the balance.
21. What should I do if I need to place a stop payment on a check?
    Please call or come by any of our facilities. If you make your request by phone, you must come in to sign the form no later than 14 days after your request. Your stop payment will be voided if we do not have a signature within 14 days of the request. You will still be assessed the stop payment fee.
    
22. How do I sign up for 24/7 TeleBanc?
    Please call 620-251-5500 and ask for Customer Service or Bookkeeping.
    
23. I have forgotten my PIN number for the Telephone Banking service. How can I get a new one?
    Please call our bookkeeping department at (620) 251-5500 and they will reset your PIN.
    
24. Why won’t my Visa Checkcard or ATM card work?
    1). Your balance may not be sufficient to cover the amount requested, 2). your card may have demagnetitized, and is unable to be read by a machine;
    
25. What if I have other questions?
    Please call 620-251-5500 or e-mail us at customerservice@condonnationalbank.com.
    
26. When will Condon National Bank have internet banking?
    Late summer 2005.